In 2025, Thailand has significantly expanded its tourist assistance and protection system, responding to growing visitor numbers and modern tourism challenges. While in 2012 only 7 help centers were planned, today there are over 30 across the country, with support available not only in airports but also in key tourist zones.
According to the Tourism Authority of Thailand (TAT) and the Tourist Police Bureau (TPB), nearly 30 million tourists visited Thailand in 2024, including over 950,000 Russians. To ensure their safety, advanced digital and physical support systems have been launched.
Where Are Help Centers Located?
Fixed and mobile units are located in:
- Airports: Suvarnabhumi (Bangkok), Don Mueang, Chiang Mai, Chiang Rai, Phuket, Samui;
- Major cities: Pattaya (2), Hua Hin, Khon Kaen, Hat Yai;
- Tourist clusters: Phuket Town, Rayong, Ko Chang, Ayutthaya;
- Mobile units: beaches, markets, theme parks.
What Does Each Center Offer?
Services include:
- Legal aid for scams, illegal fines, rental issues;
- Translators in English, Russian, Chinese, Korean;
- Emergency assistance: lost documents, accidents, medical help;
- Dispute resolution with taxis, hotels, tour operators;
- Issuance of temporary IDs for departure.
Digital Protection: Tourist Police App
Since 2023, the official Tourist Police Thailand app (iOS & Android) is operational:
- Chat with operator in 6 languages, including Russian;
- SOS button with location tracking;
- Blacklist of scammers: unlicensed drivers, shops, guides;
- Guides: what to do if robbed, scammed, or detained.
The app has been downloaded by over 1.2 million users.
Tourist Police: Who Are They?
Today, the Tourist Police Bureau includes:
- Over 1,200 officers nationwide;
- Special focus on Russian speakers: 86 officers fluent in Russian;
- 24/7 hotline: 1155 (free);
- Consular cooperation: rapid embassy contact during emergencies.
Scam Prevention
To reduce fraud:
- Educational campaigns at airports and hotels (in Russian, Chinese);
- QR codes on taxis and tours: verify driver and company licenses;
- Unified booking platform: tatbooking.com — only verified services;
- Fines up to 1 million THB for scamming tourists.
Results 2024–2025
In one year:
- Assistance provided to over 120,000 tourists;
- 34% reduction in fraud complaints;
- 92% of disputes resolved within 24 hours;
- Tourist satisfaction — 89% (TAT survey).
Outlook 2025–2030
Expected:
- Launch of AI assistant in the app for instant support;
- Development of smart tourist zones with security cameras and sensors;
- Creation of international Tourist Safe Zones in Pattaya and Phuket;
- Global recognition of Thailand’s model of tourist safety.
"Our tourists are our responsibility," said Tourism Minister Sakchaya Pattranacharoen. "We’re making Thailand the safest destination in Southeast Asia."
Planning a trip? My Thai Home helps you understand where to get help, how to avoid scams, and what to do in an emergency. Thailand welcomes — and protects.
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